dcVAST, an IT services and infrastructure management solutions provider headquartered in Downers Grove, Illinois, has launched a new 24×7 support solution for Amazon Web Services (AWS) clients. This service enhancement is an addition to dcVAST’s Managed Services Suite and serves to fill a gap of high-touch customer support that currently would exist in the IT managed services industry.
“We saw a real need in the marketplace for high-quality, reliable support around AWS,” said David Cintron, Vice President, Managed Services, dcVAST. “With our Managed Services, clients receive high-quality, high-touch support -making this a true turn-key, managed solution with personalized customer service.”
dcVAST Services for AWS cloud hosting environments is offered as a part of the company’s Managed Services Suite and was developed to provide more options to customers needing flexibility in accessing their infrastructure via the cloud while leveraging their internal systems. A key area of focus for this offering is Disaster Recovery as a Service. This involves combining dcVAST’s and customer’s data centers with cloud-based technology as a way to provide flexible, cost-effective disaster recovery support.
“Our Managed Amazon Web Services eliminates the complexity and worry of overseeing AWS infrastructure,” added Cintron. “dcVAST Managed Services for AWS is a big benefit to clients who are looking to implement a secure and highly available AWS environment but need a partner to help them better leverage AWS applications and services.
dcVAST was founded 24 years ago as an IT services company. The founder and CEO, Don Swanson, is still active in the company today. The company’s mission is to provide IT services and infrastructure management that reduce customer’s costs and improve operational efficiency.
