Genesys, a provider of omnichannel customer experience and contact center solutions, has accelerated its worldwide cloud-based customer experience capabilities by expanding voice options for the Genesys PureCloud platform. As a 100 percent cloud solution that can be deployed with a preferred carrier, Genesys’ PureCloud Voice will initially be available in the UK. PureCloud Voice is expected to be launching in 20+ new markets by the end of the year.
Launched globally in 2015, the Genesys PureCloud platform is a unified, all-in-one customer engagement and business communications solution that would be “easy to use and quick to deploy.” A cloud offering based on micro-services architecture, the PureCloud platform would be “flexible, open, feature-rich, and built for rapid innovation, providing organizations with a future-proof solution for quickly scaling to meet customer growth.”
Bring Your Own Carrier
Genesys PureCloud Voice has now been officially launched in the UK – giving local businesses the option to deploy a 100 percent cloud-based voice solution with just an Internet connection. The solution’s usage-based billing and the ease of working with just one vendor would make PureCloud Voice ideal for businesses that demand maximum simplicity.
With a newly increased global footprint of its Internet-based telephony service, PureCloud Voice, and the introduction of a cloud-based Bring Your Own Carrier (BYOC) option, Genesys is giving its customers flexibility and control when designing their communications ecosystem.
BYOC allows businesses to maintain strategic carrier relationships or the flexibility to switch vendors when needed. It can also help businesses avoid expensive international dialing rates and simplify global deployments by eliminating physical management and equipment maintenance requirements. BYOC makes it possible for customers to integrate with any compatible carrier using PureCloud Media Tier resources, which handle all aspects of media processing, including managing phones and calls.
Netherlands, France, Ireland
PureCloud Voice is also expected to launch in the Netherlands, France and Ireland by the end of the first quarter. In addition, Genesys intends to roll out extended availability to more than 15 other new markets in 2018, including countries throughout the Europe and Asia Pacific regions. First made available in the United States and Canada in 2016, PureCloud Voice supported nearly 200 million minutes of voice calls for North American businesses last year alone and is on pace to far exceed that number this year.
“Whether through PureCloud Voice or partnering with a carrier, now PureCloud gives customers even more options and control to help businesses deploy the telephony strategy of their choice,” said Olivier Jouve, executive vice president of PureCloud. “Combined with a proven ROI nearing 600 percent in three years and payback in less than three months, it’s easy to make the business case for PureCloud.”