A written version of this guide can be found here:
When contacting our Support Teams by telephone, we will ask you to provide a 5 digit Support Code. This is primarily obtained from your control panel.
Alternatively, if it is not convenient to access your control panel or you have forgotten your control panel password, our support agents can send the Support code to the email address or mobile phone number associated with your account.
Failing that, we can resort to other forms of identification.
For additional support:
– Raise a ticket or start a live chat at https://help.fasthosts.co.uk/
– Tweet us @fhtechteam
– Call us on +44 (0)333 0142 700
Publisher: Fasthosts Internet
You can watch this video also at the source.