If you are having trouble with your email on 123-reg webmail, watch this video to see how to check if your nameservers are set up correctly.
One of the reasons why you are having trouble with your email on 123-reg webmail may be because your nameservers pointing to 123-reg are not set up correctly. To check this, you will need to log in to your 123-reg control panel and look at your nameserver settings.
If the nameserver settings read ‘ns.123-reg.co.uk’ and ‘ns2.123-reg.co.uk’, then this means your nameservers are already set to 123-reg. However, if you have another set of nameservers,you will need to change these to 123-reg’s nameservers.
Watch the video for complete steps on how to do this or refer to our support article: https://www.123-reg.co.uk/support/answers/Video/Email/having-trouble-sending-and-receiving-emails-4110/
Publisher: 123 Reg
You can watch this video also at the source.