Managing agent and supervisor desktop can be a real drain on IT resources. Cisco Finesse is a browser based agent and supervisor desktop designed as a flexible one screen dashboard. It provides a collaborative experience uniting internal business functions with your customer service organization. In this clip from episode 133, Kevin McPartlan illustrates how easily this desktop can be customized to meet your unique needs. To see the full episode go to: https://www.youtube.com/watch?v=9oTM7YmMCb0.
You can watch this video also at the source.