Cisco Unified Contact Center Express – Video Data Sheet


Learn more about the Cisco Unified Contact Center Express: http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/index.html.

In addition to sophisticated call routing and comprehensive contact management capabilities Cisco Unified Contact Center Express includes an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance. It provides customer segmentation with state of the art built-in interactive voice response capability, and proactive customer service for a superior customer experience with integrated outbound call management capabilities. Multichannel capabilities include handling voice, email, web chat and social media inquires.

Cisco Unified Contact Center Express offers:

– Sophisticated call routing and comprehensive contact management capabilities
Automatic call distributor features including conditional routing, call-in-queue, and expected-wait-time messages
– Presence integration to help increase caller satisfaction through improved agent performance and expertise
– Workforce optimization, including workforce management, quality management, and advanced quality management
– A mobile supervisor feature that helps enable real-time reports and skill management on the go

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Duration: 5:10
Publisher: Cisco
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