Is the standard of your business’ customer service measured by simply analysing a set of metrics or does it require a broader approach?
Our panel of experts discuss how they try to measure customer satisfaction.
This week’s panel are;
Sam Jones, Tunafish Media
Dean Griffin, The Co-operative
Jon Woodall, Space 48
Chris Moriarty, The Co-operative
The Customer Service round table was hosted by Jonathan Bowers at the UKFast Campus, Manchester.
You can watch this video also at the source.