UKFast took the opportunity at eCommerce Expo 2016 to meet with industry experts and host a series of round tables, the hot topic for this discussion was Customer Service online and the attendees were:
Nicole Mezei, OptiMonk
Chris Harvey, Ingenico
Jonny Sokal, Pennies
Duane Dobson, UKFast
And the event was hosted by Jonathan Bowers for UKFast.
You can watch this video also at the source.