How to fix the Can’t verify the server error on the Mac Mail Client

Furlow consulting


Nothing is more frustrating for new (or old) Apple users than trying to get the Apple mail client working properly during it’s initial setup. The main thing that we are addressing in this article is the verification of the mail server during setup. The error “Mail can’t verify the identity of the server xxxxxx” often appears when working with the secure (SSL) settings for your mail client (where “xxxxxx” is the name of your server). This tutorial will walk you through the steps needed to make sure that your secure settings will work and your self-signed certificate is saved on your computer so that you don’t have to continually confirm the identity of your mail server.

The first step involves the setup of your mail client. If you are using the secure settings and you are seeing a window pop up that says “Mail can’t verify the identity of the server xxxxxx” then follow the steps below:

Click on Show Certificate
Next, click on the drop-down arrow where it says TRUST
You will need to make sure that server listed in this message is the correct server. If you know it’s right, then click on “Always trust” next to Secure Sockets layer (SSL)

Do the same thing for x.509 policy
Next at the top of the warning window, you’ll see a checkbox with the line “Always trust ‘xxxxx’ when connecting ‘server'”. Click the check box.
Finally, click on the button labeled “CONTINUE”

After you have finished the approving the certificate, you will need to make sure that both incoming and outgoing emails work. You might need to specify an outgoing mail server depending on how your email account is setup. Make sure to select the one that matches your mail server for your account. If necessary, repeat the steps above in order to make sure that the server settings are saved properly. You’ll know it’s working when you are able to send and email and receive an email without seeing the server verification window pop up.

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Duration: 4:53
Publisher: InMotion Hosting
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Furlow consulting