Intelligent Support Case Routing using Google NLP API and TensorFlow (Cloud Next ’18)

Furlow consulting


By leveraging the latest advances in natural language processing, you can drastically improve customer service experience.

A Tensorflow based CNN model offers a whole new level of predictive accuracy in routing cases to the correct teams, 24/7. The Google Language API makes building real-time customer support dashboards with contextual and situational advice a cinch.

By combining these powerful and cutting-edge technologies, we show how you can power fast and accurate customer support pipelines to navigate routine and sensitive cases, and positively impact customers and the support agents alike.

Event schedule → http://g.co/next18

Watch more Machine Learning & AI sessions here → http://bit.ly/2zGKfcg
Next ‘18 All Sessions playlist → http://bit.ly/Allsessions

Subscribe to the Google Cloud channel! → http://bit.ly/NextSub


Duration: 36:1
Publisher: Google Cloud
You can watch this video also at the source.


Furlow consulting