NHS Business Services Authority: Building an Automated Call Centre and Learning from the Results

Kelvion New Plate Heat Exchanger


In this episode of This Is My Architecture – https://amzn.to/2CEGEcW, hear about the custom solution that the NHS BSA built around Amazon Connect to both reduce average wait time, and learn from and iterate on customer responses.

Host: John Studdert, Partner Solutions Architect, AWS
Customer: Chris Suter, Lead Cloud Architect, Digitisation, Insight & Technology Solutions


Duration: 5:37
Publisher: Amazon Web Services
You can watch this video also at the source.