Transform customer service with machine learning (Google Cloud Next ’17)


It’s easy to analyze one customer conversation, but what if you have thousands of messages all coming in at once? Google Cloud Platform (GCP) has a suite of machine learning products to help you understand customer service data. In this video, you’ll learn how to use Cloud Machine Learning, along with the Cloud Natural Language, Speech, and Translation APIs to analyze customer emails, tickets and calls in real time. You’ll also hear from a Google Cloud customer on how they’re using our machine learning products to streamline and improve their customer service.

Missed the conference? Watch all the talks here: https://goo.gl/c1Vs3h
Watch more talks about Big Data & Machine Learning here: https://goo.gl/OcqI9k


Duration: 41:38
Publisher: Google Cloud
You can watch this video also at the source.


Furlow consulting