Walgreens Boots Alliance boosts customer service with chatbots built on Azure


Walgreens Boots Alliance (WBA) is a global pharmacy and healthcare retail provider. To make its websites more responsive to customer needs, WBA added chatbot technology built on #Microsoft #Azure in response to the COVID-19 pandemic. WBA uses Microsoft Healthcare Bot service to add a COVID-19 Risk Assessment bot to the Walgreens.com Find Care webpage and uses Microsoft Bot Framework to add a general question-and-answer bot to the Boots.com pharmacy webpage. Customers now get answers to common questions quickly, and WBA is strengthening partnerships with telemedicine and healthcare partners.

Read the full story at: https://customers.microsoft.com/en-us/story/812836-walgreens-boots-alliance-retailers-azure-bot-service-cognitive-services

Please note: some of the footage used in this video was pre-recorded prior to the COVID-19 pandemic.


Duration: 00:02:31
Publisher: Microsoft Cloud Platform
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