Where Does User Experience Start? – UKFast Round Table


At what point does a user experience begin? Our panel talk about different aspects of a customer’s experience online and look at what parts affect a customer positively or negatively.

The Internet has changed the way we shop – £10bn was spent online in 2014.

During this round table our panel investigates the ever-evolving role of user experience in e-commerce.

This week’s panel includes;
David Grimes – My Parcel Delivery
Robert Fernandez – Rattan Direct
Steve Morris – Space 48
Tom New – Formissimo
Kevin Jones – Tecmark

The User Experience in E-Commerce round table was hosted by Jonathan Bowers at the UKFast Campus, Manchester.


Duration: 2:22
Publisher: UKFast
You can watch this video also at the source.