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By now most of us have interacted with a chatbot in one form or another, but exactly how do they work? Do chatbots only operate on websites, or are there other mediums that a chatbot can facilitate a conversation? And why would anyone want to use a chatbot?
In this lightboard video, Morgan Carroll with IBM Cloud, answers these questions and many more as she walks through an example of Floral company using a chatbot and shows first hand what a chatbot is, how it works, and why you may want to use one for your business.
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You can watch this video also at the source.