Wootric provides companies tools to gather and analyze the opinions and satisfaction of their respective customers through means of industry standards like NPS and CSET surveys. When customers were experiencing lag times of up to multiple minutes when trying to look at their customer experience dashboards, CTO Prabhat Jha knew they had to look for a new backend analytics engine. They chose Elasticsearch and found their query times changed to near instant. Additionally, as they wanted to more easily be able to scale up and down their clusters as well as get easy insight into the health of their cluster, they move their deployment over to Elastic Cloud. With Elastic Cloud, Jha has more peace of mind that his team will no longer have to spend time putting out fires and more time developing new and exciting features for their customers.
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