XO Communications, a U.S. provider of IP networking and cloud hosting services, headquartered in Herndon, Virginia, has launched “HPBX Concierge,” a “touch-free” feature for its Hosted PBX (HPBX) service.
While XO Communications’ customers already have the ability to manage their HPBX services online, they can now opt to leverage Concierge, a white-glove, personalized service that enables XO account administrators to change, add, or delete phone numbers and modify certain features for customers’ HPBX, by simply making a phone call to XO.
“Working closely with our customers we realized that businesses do not always have the time or manpower to make the most common, basic configuration changes themselves,” said Jake Heinz, senior vice president of marketing and product at XO Communications. “We answered the need for a higher level of support by offering HPBX Concierge so that customers have streamlined options for managing common administrative features of their HPBX phone service.”
XO recently expanded its suite of unified communications features for its HPBX service with optional enhancements that include: instant messaging; presence (availability status); integration with Microsoft Outlook; web-based collaboration, document and desktop sharing; as well as video calling and fax-to-email capabilities.
The XO HPBX service also automatically includes the popular WorkTime mobility application that offers a smartphone app and virtual PBX softphone client for the user’s desktop.
In the U.S., XO Communications owns and operates one of the largest IP and Ethernet networks that customers rely on for private data networking, cloud connectivity, unified communications and voice, Internet access, and managed services.