Liz Fong-Jones, Seth Vargo, and a mysterious guest are back again to describe how SRE shouldn’t stop at the walls of one organization. Customer Reliability Engineering (or CRE) at Google is a defined discipline that aims to teach the SRE practices and principles to external organizations.
CRE is closely related to many DevOps principles. CRE focuses on “reducing organizational silos”, but unlike the traditional definition of reducing the silo within the organization, it focuses on expanding collaboration between users and service providers. Additionally, it relates closely to “accepting failure as normal” by setting clear expectations with users about service availability. Lastly, it relates to “measuring everything” by sharing service level measurements in a single pane of glass between customers and platform providers. This is why we say class SRE implements DevOps.
Introducing CRE at Google: https://goo.gl/ZXVqff
Google Cloud CRE Blog Posts: https://goo.gl/KdhNUy
Why you need to SRE your Customers: https://goo.gl/tsri5v
Reach out to Liz and Seth:
Tweets by sethvargo
Tweets by lizthegrey
Watch more episodes from the playlist here: https://goo.gl/CKv3tV
Subscribe to the Google Cloud Platform channel for more Cloud content: https://goo.gl/S0AS51
Duration: 6:10
Publisher: Google Cloud
You can watch this video also at the source.
