To improve the service quality and client experiences supplied on its SeAMobile/SeANet digital banking platform, SeABank from Vietnam has chosen Google Cloud as its principal cloud provider. SeABank says it can save expenses, improve security, and speed innovation by leveraging Google Cloud’s enterprise-grade cloud technology.
SeABank has already invested in positioning itself as a leader in digital innovation in recent years. SeABank’s digital transformation strategy for the next five years will include end-to-end digitalization and providing hyper personalized customer experiences, having integrated artificial intelligence (AI) into digital banking services on SeAMobile as well as across its IT systems for customer service, operations, financial management, and risk management. By 2025, the Vietnamese bank wants to have more than 5.2 million clients on its books.
SeABank has emphasized forming alliances with the world’s premier technology firms, including Temenos (a Swiss business specialized in the delivery of integrated core banking systems), IBM, HP, Oracle, Cisco, and OpenWay, in order to execute this plan.
SeABank has chosen Google Cloud’s data cloud capabilities to enable its next phase of transformation and development, modernizing its SeAMobile/SeANet digital banking services.
“SeABank’s choice of Google Cloud as its primary cloud provider reinforces the Bank’s commitment toward using technology to advance how it interacts with and serves its customers – from anywhere and at any time,” said Ms. Ruma Balasubramanian, Managing Director, Southeast Asia, Google Cloud. “The Bank can now amplify its abilities to build new capabilities and services, quickly deliver a predictive customer experience, and leapfrog into becoming the bank of the future.”
AI, Machine Learning, Data Analytics
SeABank will transfer mission-critical workloads from its on-premises data center to the cloud and create and deploy cloud-native apps using Google Cloud’s secured, versatile, and scalable infrastructure solutions, such as Migrate for Compute Engine and Google Kubernetes Engine.
The Vietnamese bank stated it will also take advantage of Google Cloud’s powerful AI, machine learning, and data analytics capabilities to gain a deeper knowledge of its clients and develop value new services to suit their future demands.
“The cooperation with Google Cloud is one of the crucial steps taken by SeABank to leverage industry-leading infrastructure and AI capabilities at speed and scale,” said Ms. Le Thu Thuy, General Director, SeABank. “It will help us optimize our capacity to deploy customer-centric products and services, and enhance the overall digital and mobile banking experience.”
