What is Amazon Connect

Amazon Connect is a secure easy to use omnichannel cloud contact center that scales to support any small, medium, or large business. You can easily integrate third-party services like CRM and enable AWS Artificial Intelligence (AI) and Machine Learning (ML) to help automate and improve your contact center’s efficiency. Watch this video for a quick introduction to Amazon Connect and discover how it turns your call center into an innovative customer experience.

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Duration: 00:02:02
Publisher: Amazon Web Services
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